REPLACEMENT AND EXCHANGES
Defective units can be exchanged for the same model only.
All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
The Customer pays shipping for all returns to Apple Depot.
Shipping charges are non-refundable.
Physical damage will void all warranties.
5% restocking fee applies to any cancelled order that has been shipped from our warehouse.
Return Rules: YOU MUST E-MAIL US VIA THE CONTACT US PAGE PRIOR TO SENDING YOUR SHIPMENT FOR A RETURN EXPLAINING THE SITUATION.
All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.
Return freight is the sole responsibility of the consumer.
Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).
Not responsible for personal data or items left in returned merchandise.
Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
Refunds on returned items which were paid for by wire transfer, check or cash (in-store) will only be made by check after a 10-day waiting period.
If any of the above conditions are not met, Apple Depot reserves the right to refuse or return the item at the customers expense.
ALL ITEMS MUST BE RETURNED WITHIN 30 DAYS OF RECEIPT OF SHIPMENT
Restocking Fees on Mobile Phones, Smart Phones.
These are the standard restocking fees that will be charged on all phone returns. NO EXCEPTIONS.
15% restocking fee on all opened phones.
Restocking Fees on Mobile Phone Related Accessories: Apple Depot reserves the right to charge a restock fee of not less than 15% on returned accessories that are not returned in “Like-New” condition.
Please Note: Once your return is received and inspected by our warehouse, we will process the exchange or refund within 7 business days. Depending on your credit card company, it may take an additional 2-10 business day after your credit is applied for it to post to your account.
Returns for Voucher Holders:
- All sales final unless stated otherwise
- Exchange only for damaged / defective merchandise
(Please read the Return Policy prior to returning your purchase from Apple Depot)
- Place the manufacturer's box into a shipping carton.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.